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Marketing communications got and ceased, and also the topic are noted while the resolved regarding the Grievances Team’s program. The ball player away from Greece indicated issues about their gambling addiction and you can the new unauthorized reactivation away from their membership once he had questioned removal on the 29 October 2024. Even with requesting account deletion again to your 27 Can get 2025, the fresh membership remained energetic, causing after that losings.
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The player out of Germany got registered a request for a €350 commission, that was supposed to be processed within 24 hours. Yet not, even with ongoing guarantees away from assistance the money create are available, the new commission was still put off immediately after more 48 hours. I informed the player in regards to the standard control time of upwards in order to 14 days and you may asked persistence.
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